I. Basic Product Information
1. Q: What colors do you offer? Can I customize？
A: Standard colors: red, blue, gray, etc. Custom colors available with your sample.
2. Q: Do you provide matching accessories?
A: Full set of special accessories offered. Contact us for details.
3. Q: Differences between UPVC/APVC and ASA synthetic resin tiles?
A: They differ in appearance, structural load-bearing, and service life (same material ratio).
II. Core Advantages
1. Q: Advantages over zinc, aluminum, steel and iron roofs?
A: Good sound insulation, corrosion-resistant, heat-insulating, rust-free, lightweight, flame-retardant, and high toughness.
2. Q: How's the heat insulation? Will rooms get hot in summer?
A: ASA surface reflects UV rays, better heat insulation than color steel and iron tiles.
III. Procurement & Cooperation
1. Q: Free samples available?
A: Free samples provided. Customer pays freight, which is refundable on formal order.
2. Q: Are you an OEM manufacturer? Can you customize?
A: Professional OEM manufacturer. Customize per your samples or specs.
3. Q: What's the delivery time?
A: 5-15 days for regular orders. Exact time negotiable based on quantity.
IV. Installation & Maintenance
1. Q: Is installation easy? Suitable for DIY?
A: Easy installation with modular design.DIY feasible for skilled people; graphic/video tutorials provided.
2. Q: Tools and accessories for installation?
A: Basic tools (cutter, electric drill) + special accessories (double-ear self-tapping screws, rubber washers, wind clips, weather sealant).
3. Q: Key installation precautions?
A: ① Purlin spacing: 600-800mm; ② Overlap ≥440mm; ③ Recommended slope ≥20°.
4. Q: Suitable for all buildings?
A: Fit for 20°-30° slope roofs—factories, residences, farmhouses, villas, old house renovation and so on.
5. Q: Daily maintenance and repair?
A: Rainwater self-cleans. Repair small cracks with glue; replace damaged tiles individually.
6. Q: Which materials cannot resin tiles be overlaid on?
A: Cannot be directly overlaid on any insulation materials (rock wool, foam boards, etc.).
V. Quality & After-sales
1. Q: Why big price difference? What's the gap?
A: Depends on ASA/PVC material quality, full thickness (2.5mm/3.0mm), and resin powder content.
An absurdly low price may imply substandard or poor quality.
2. Q: Can tiles last over 20 years? Warranty policy?
A: High-quality ASA tiles last over 20 years. 10-30 year full tile warranty provided.
3. Q: Suitable for old house renovation? Need to remove old tiles?
A: Yes. Overlay after framework reconstruction if old base is firm; remove old tiles if base is damaged.
4. Q: Can people stand on the roof? Load-bearing capacity?
A: Adults can stand on purlins, suitable for daily maintenance and cleaning.
5. Q: Environmentally friendly? Move in immediately after installation?
A: New PVC+ASA materials, formaldehyde-free, odorless. Move in right after installation.
